What to include
Include your phone model, iOS or Android version, Orbitbound version, level number, and a short description of what happened. Screenshots are useful. Never email passwords or payment-card details.
Offline play
Campaign progress and gameplay work offline. Ads, consent updates, purchases, and purchase restoration need a connection. In iOS 1.1, a rewarded continue requires an available ad and internet connection; retrying remains available offline.
Rewarded revives
On Android, an eligible attempt may offer one voluntary ad-backed continue. In iOS 1.1, the first eligible crash from mission 1-5 onward may offer one optional continue after watching an ad. If an ad is unavailable, the offer remains visible but cannot be used until an ad loads. On both platforms, a successful continue resumes from the last captured orbit.
Restore a purchase
Open Orbitbound Settings and select Restore Purchases while signed into the same Apple or Google account used to buy the item.
Reset progress
Follow the data deletion instructions. This can permanently remove local progress, records, settings, and replay data.
Advertising privacy
Open Orbitbound Settings and select Privacy and cookie settings when that option is required in your region.